SriLankan Airlines has introduced hand held Baggage Scanners at the Arrivals Terminal of Bandaranayaike International Airport (BIA), a move that is expected to greatly reduce the chances of passengers walking off with others' baggage.
"The introduction of these scanners will definitely have an impact on our costs. Misplaced baggage has been a significant cost to the airline, since we have to pay compensation to passengers. It will also enhance passenger satisfaction all round, which is something we are targeting in all areas of passenger handling, whether it is on the ground or in the air. A mishandled bag can result in the airline losing a customer forever- there's nothing more irritating for a traveler than to fly halfway across the world for business or leisure and find his bags missing," said Captain Milinda Rathnayake, Head of Service Delivery.
In the past, staff of Security had to manually check each passenger's baggage tags versus the tags on the bags he or she was taking away from the baggage belt. Now, the Security staffs simply have to scan the two sets of baggage tags.