The Central Bank (CB) has issued a Direction, mandating a ‘Customer Charter’ to be followed by licensed banks, stated the CB.

“In view of safeguarding the interests of the bank customers, building up a healthy relationship between customers and banks and thereby ensuring customer confidence and stability in the banking sector, the Central Bank has issued the Direction”, the Bank said.

Such Direction will be effective within six months time, the Bank added. The key requirements to be fulfilled by the banks, as set out in the Charter.

For full report please visit:
http://www.cbsl.gov.lk/pics_n_docs/latest_news/press_20111007e.pdf