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Wednesday, October 17, 2012 - 5.13 GMT
SriLankan Airlines launches an International Passenger Survey

 

Sri Lankan Airlines is now carrying out an International Passenger Survey aiming to increase service levels according to the needs of the passengers.

A free return air ticket for a destination of their choice is offered for the winner of a raffle held among the people responding to the International Passenger Survey.

Passengers are requested to fill out and handover the 'International 'Passenger Survey Form', provided on-board by the airlines cabin crew.

The form asks Passengers to rate the airline's performance on a number of areas. They include their overall experience; pre-flight reservation experience; airport services; punctuality of the flight; in-flight food and beverages; in-flight entertainment; cabin comfort and post-flight services.

SriLankan says a continuous cycle of monitoring and evaluating, followed by corrective measures where improvement is required is a necessary course of action.

 



 

 
 
   
   
     
   
   

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Last modified: October 17, 2012.

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