SriLankan Airlines has introduced self-service check-in kiosks at the Bandaranaike International Airport (BIA) in Katunayake.
Specially designed for airlines and air travellers, self-service check-in kiosk is a self-contained computer terminal which provides self-service check-in for single or multiple airlines.Through kiosk, Passengers can check-in by entering their ticket numbers/ booking reference / FlySmiles membership numbers or scanning the barcode in the electronic ticket.
SriLankan Airlines has positioned staff near the kiosks to help customers who would require any assistance to complete the check-in process.
The newest check-in option also allows the passengers to select and change their seats, enter their FFP information, enter passenger information by scanning the passport and print boarding passes. With kiosk, the passengers carrying only hand luggage can proceed directly to immigration while those with check-in luggage can drop their bags at the Bag Drop Counter located just a few steps away from the kiosk terminals.
With the stationing of kiosks in alternate check-in locations, transactions are likely to become faster while reducing the congestion at the airport check-in counters. These also help utilize the employees for more in-depth customer relations and services.
Many world class airlines such as British Airways and Etihad and a few of the world's busiest airports such Dubai, Heathrow and Singapore use self-service check-in kiosks to make their services more diligent and efficient.